in business you have to expect the unexpected!
Business consists of a combination of connected systems, mechanisms, people and information that impacts & influences each other, often to the point to where not one component can be singled out as a problem or a solution.
recognize and adjust to change
First step is recognizing your mess, second is to accept that you are there to manage the mess and lastly, start to understand that planning, processes and goal-setting are not set in stone once created.
